Privacy Notice (UK)

This Privacy Notice applies to BigReseller (“we”, “us”, “our”). We process personal data when you visit our website, place an order, create an account, or use our services (including hosting, reseller hosting, domain registration/transfer, and email services).

1. Who we are (Data Controller)

Data Controller: PROGRAMMER LTD trading as BigReseller
Registered address: 8/A Greenwood Grove, Programmer Office, Marcham, Abingdon, England, OX13 6FR
Company number: 16664962
Privacy contact: privacy@bigreseller.co.uk
General contact: hello@bigreseller.co.uk • WhatsApp: +44 7443 374269

2. What personal data we collect

Depending on how you use our website/services, we may process the following categories of data:

• Account details: name, company name, address, email, phone number, customer ID.
• Billing and payment records: invoices, payment status, VAT details (if applicable), transaction references (we do not store full card details if payments are handled by processors).
• Domain data: domain name, registrant/holder data required for registration/transfer (where applicable), transfer/auth codes, DNS settings.
• Service and technical data: IP address, server logs, timestamps, user-agent, error logs, security events.
• Support communications: tickets, emails, chat/WhatsApp messages (if you choose to use WhatsApp), attachments and communication history.
• Website usage data: pages visited, basic device information, and cookie/analytics data (only where enabled and permitted).

3. Why we use your data (purposes)

We use personal data to:

• Provide services: create accounts, deliver hosting/domains/email, manage and support your services.
• Billing and administration: process payments, issue invoices, keep financial records.
• Security and abuse prevention: protect services against fraud, unauthorised access, DDoS/spam, and security incidents.
• Customer support: respond to requests, resolve issues, and provide service updates.
• Service improvement: maintain, debug and improve performance and user experience using privacy-friendly insights where possible.
• Legal and compliance: meet obligations under applicable laws (e.g., accounting/tax requirements).

4. Legal bases (UK GDPR)

We process personal data only when we have a lawful basis under UK GDPR, such as:

• Contract: processing necessary to provide the services you request.
• Legal obligation: where we must keep records or comply with legal requirements.
• Legitimate interests: to secure our network, prevent abuse, maintain reliable services, and perform limited analytics to improve our offering (balanced against your rights).
• Consent: for optional cookies/marketing communications where required. You can withdraw consent at any time.

5. Cookies and tracking (PECR)

We use cookies and similar technologies to make our site work and (if enabled) to understand how it is used. Under UK rules (PECR), non-essential cookies require your consent.

• Strictly necessary cookies: required for login, security, cart/session, and core functions.
• Analytics cookies: help us understand site usage (only if enabled and consented).
• Marketing cookies: used for advertising/remarketing (only if enabled and consented).

You can manage cookies through your browser settings and (where implemented) our cookie banner/preferences.

6. Who we share data with

We do not sell personal data. We share data only when necessary to provide services or meet legal obligations, including:

• Payment processors to handle transactions and payment status.
• Domain registries/registrars for domain registration, renewal, and transfers (where required).
• Infrastructure and datacentre providers (hosting, networking, security) used to operate our platform.
• Support and communications tools (ticketing/email; WhatsApp only if you choose to contact us via WhatsApp).

Where required, we put appropriate contracts in place (e.g., data processing terms) and ensure suppliers meet suitable security standards.

7. International transfers

Your data may sometimes be processed outside the UK, for example if certain suppliers operate internationally. When we transfer personal data internationally, we use appropriate safeguards such as the UK International Data Transfer Agreement (IDTA), the UK Addendum to EU Standard Contractual Clauses (where relevant), and additional security measures where appropriate.

8. Data retention

We keep personal data only as long as necessary for the purposes described above:

• Account and service data: while you are an active customer, and afterwards as needed for support, dispute resolution, or legal claims.
• Billing records: retained for the period required by UK tax/accounting obligations.
• Logs and security events: kept for the shortest time possible, unless longer retention is needed for security investigations or compliance.
• Support tickets: retained to provide service continuity and improve support quality.

9. Security

We use appropriate technical and organisational measures to protect personal data. This may include access controls, monitoring, encryption in transit (SSL/TLS), and security practices designed to reduce risk. No system is 100% secure, but we continuously work to improve protection and resilience.

10. Your rights (UK GDPR)

You have rights in relation to your personal data, including:

• Right of access to your personal data
• Right to rectification of inaccurate data
• Right to erasure (“right to be forgotten”) in certain circumstances
• Right to restrict processing in certain circumstances
• Right to data portability in certain circumstances
• Right to object to processing based on legitimate interests
• Right to withdraw consent where processing is based on consent

To make a request, contact us at privacy@bigreseller.co.uk. We may need to verify your identity before fulfilling certain requests.

11. Complaints (UK)

If you have concerns, please contact us first — we’ll try to resolve the issue quickly. You also have the right to lodge a complaint with the UK regulator: Information Commissioner’s Office (ICO).

12. Changes to this notice

We may update this Privacy Notice from time to time. The latest version will always be available on this page, with the “Last updated” date shown at the top.

13. Contact

Questions about privacy or data handling? Contact us via our contact page or email privacy@bigreseller.co.uk.