Privacy Policy

This Privacy Policy applies to all services provided by Programmer LTD, operating under the brand Big Reseller (“Company”, “we”, “us”, “our”).

By accessing or using our services via https://bigreseller.co.uk, you acknowledge that you have read, understood, and accepted this Privacy Policy.

1. Company Information

Company: Programmer LTD
Brand: Big Reseller
Website: https://bigreseller.co.uk
Email: hello@bigreseller.co.uk
Abuse: abuse@bigreseller.co.uk

2. Scope of This Policy

This Privacy Policy covers all personal data collected through our website, client area, billing system, support system, and services including hosting, reseller hosting, domain services, business email, enterprise email, and SSL certificates.

3. Data Controller & Data Processor Roles

For most services:

The Customer acts as the Data Controller
Big Reseller acts as the Data Processor

The Customer is responsible for ensuring that any personal data processed using our services is collected, stored, and processed in compliance with applicable data protection laws.

4. Personal Data We Collect

We may collect and process the following categories of data:

Account information (name, company name, address, email, phone)
Billing and payment details (excluding full card data)
IP addresses, login records, timestamps
Support tickets and communications
Service usage and security logs

We do not intentionally collect sensitive personal data.

5. Purpose of Data Processing

Personal data is processed strictly for the following purposes:

Service provisioning and account management
Billing, invoicing, and fraud prevention
Technical support and customer communication
System security, abuse prevention, and monitoring
Legal and regulatory compliance

6. Email, Hosting & Content Data

Big Reseller does not actively monitor or inspect website content or email content unless required for:

Abuse investigations
Security incidents
Legal obligations
System integrity protection

The Customer remains responsible for all data, content, and communications processed through the services.

7. Log Files & Security Monitoring

We automatically collect system logs including IP addresses, access times, authentication attempts, and resource usage to:

Ensure service security
Detect abuse or unauthorized access
Maintain system stability

These logs may be retained as long as necessary for operational, security, or legal purposes.

8. Data Sharing & Third Parties

Personal data may be shared only when necessary with trusted third parties to provide our services, including:

Payment processors / Merchant of Record (e.g., Paddle for certain purchases), for payment processing, invoicing, fraud prevention, chargebacks, and customer support related to payments
Domain registries, registrars, and certificate authorities (SSL)
Infrastructure, hosting, and security providers (as required to deliver and secure the services)
Professional advisers (legal/accounting) where necessary
Law enforcement or regulators when required by law

We do not sell or trade personal data.

9. International Data Transfers

Where required for service delivery, personal data may be transferred outside the UK or EEA. Such transfers are conducted using appropriate safeguards in accordance with UK GDPR.

10. Data Retention

Personal data is retained only for as long as necessary to:

Provide services
Comply with legal obligations
Resolve disputes
Enforce agreements

Data may be retained after service termination where legally required.

11. Customer Responsibilities

The Customer is responsible for:

Lawful collection of personal data
Obtaining required consents
Implementing appropriate security measures
Responding to data subject requests

12. Data Subject Rights

Where applicable under UK GDPR, data subjects may have rights including:

Access
Rectification
Erasure
Restriction
Objection

If you are a customer/end user of one of our customers, you should direct requests to the relevant Customer (as Data Controller). If we receive a request that we are not responsible for, we may refer you to the appropriate Customer or request additional information to verify identity.

For requests relating to Big Reseller’s own account data (e.g., your account with us), you may contact us using the details in the Contact section below.

13. Limitation of Liability

To the maximum extent permitted by law, Big Reseller shall not be liable for data breaches, losses, or damages caused by:

Customer misconfiguration
Weak passwords or compromised credentials
Malware or third-party attacks
Customer content or actions

14. Legal Disclosure

We may disclose personal data when required by law, court order, or competent regulatory authority.

15. Changes to This Privacy Policy

We reserve the right to update this Privacy Policy at any time. Changes become effective upon publication on our website.

16. Governing Law

This Privacy Policy is governed by the laws of England and Wales.

17. Contact

For privacy-related inquiries, contact:
Email: hello@bigreseller.co.uk

Last updated: January 2026