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Terms of Service & Acceptable Use Policy

This Terms of Service Agreement ("Agreement") is entered into between Programmer LTD, operating under the brand Big Reseller ("Company", "we", "us", "our") and any individual or legal entity ("Customer", "you") who purchases or uses any service provided via https://bigreseller.co.uk.

By accessing, ordering, or using any service, you confirm that you have read, understood, and accepted this Agreement.

1. Company Information

  • Company: Programmer LTD
  • Brand: Big Reseller
  • Website: https://bigreseller.co.uk
  • Email: hello@bigreseller.co.uk
  • Abuse: abuse@bigreseller.co.uk

2. Nature of the Agreement

Our services are commonly purchased for business and professional use. However, where a Customer qualifies as a consumer under applicable law, mandatory consumer rights apply and nothing in this Agreement is intended to exclude or limit such rights.

3. Orders, Verification & Security

Big Reseller reserves the right to accept or reject any order at its sole discretion. Additional verification may be required for security, fraud prevention, or compliance purposes.

If verification is not completed, we may suspend or cancel the service. Where a payment has been processed by Paddle, cancellation and any refund request will be handled by Paddle in accordance with Paddle’s consumer terms and refund process.

4. Service Delivery (Automated & Human Support)

Many services are provisioned electronically and may be delivered automatically. We also provide human support where applicable (for example, technical assistance, configuration guidance, troubleshooting, and requested setup help).

5. Exclusive Use – No Resale, Transfer or Third-Party Access

Unless a product is explicitly marketed and sold as a reseller/white-label solution by us, services are granted solely for the Customer’s own use. The Customer may not:

  • Sell, resell, rent, lease, sublicense, or transfer any service (unless explicitly permitted for a specific product)
  • Provide unauthorized access to third parties
  • Allow third parties to directly or indirectly benefit from the services without permission
  • Use services on behalf of clients, partners, friends, or affiliates when the product is not designed for such use
  • Operate proxy-based usage structures designed to conceal identity or responsibility

Any such unauthorized use constitutes a material breach of this Agreement.

6. Unauthorized Use & Enforcement

If unauthorized or third-party use is detected or reasonably suspected, Big Reseller may take appropriate action, including suspension or termination of the service and/or closure of the customer account, to protect the platform, other customers, and our network.

Refunds and cancellations for purchases processed by Paddle are handled by Paddle in accordance with Paddle’s consumer terms and refund process and our Refund & Cancellations Policy (see Section 12).

7. Hosting & Reseller Hosting – Purpose & Technical Limits

All hosting and reseller hosting services are provided primarily for website hosting purposes.

Prohibited uses include, but are not limited to:

  • Data storage or archiving primarily as a storage service
  • Backup repositories intended to replace dedicated backup solutions
  • File distribution or cloud storage usage as the main purpose
  • Media streaming or download services that exceed normal website usage

Technical limits:

  • Maximum single file size: 2 GB (temporary system files excluded)
  • Maximum inode (file) count: 100,000 files

Exceeding these limits or using services outside their intended purpose may result in suspension or termination. Refunds for Paddle-processed purchases are handled by Paddle under Paddle’s consumer terms and refund process.

8. Reseller Hosting – End User Responsibility

Where you operate a reseller product, you are responsible for the actions, content, and compliance of your end users. You must ensure your end users comply with applicable laws and do not violate this Acceptable Use Policy.

9. Prohibited Activities (AUP)

  • Spam, phishing, scam, or unsolicited bulk email
  • Malware, botnets, exploits, or DDoS-related activities
  • Hacking tools or unauthorized access attempts
  • Copyright infringement or illegal content
  • Open proxies, relays, or anonymization services used for abuse or concealment

We may suspend or terminate services involved in prohibited activities to protect our systems and other customers. Refunds and cancellations for Paddle-processed purchases are handled by Paddle in accordance with Paddle’s consumer terms.

10. Business Email & Enterprise Email Terms

  • No inbox placement or delivery guarantee
  • Email reputation and blacklisting are controlled by third parties
  • Account security is solely the Customer’s responsibility
  • Service availability may be impacted by maintenance, security actions, or third-party factors

11. SSL Certificate Terms

  • Certificate Authority (CA) rules are binding
  • SSL does not guarantee immunity from hacking or data breaches
  • Revocation or suspension may occur at CA discretion

Refunds and cancellations for Paddle-processed purchases are handled by Paddle in accordance with Paddle’s consumer terms.

12. Payments, Billing & Refunds (Paddle)

Services are generally billed in advance. Where a purchase is processed by Paddle, Paddle acts as the Merchant of Record and handles payments, cancellations, and refunds.

Refund & cancellation rules: For Paddle-processed purchases, refunds and cancellations are handled by Paddle in accordance with Paddle’s consumer terms and refund process. We do not apply additional refund qualifiers or exceptions beyond those processes.

Consumer cancellation & refunds: Consumers may request a cancellation and refund within 14 days of purchase in accordance with Paddle’s consumer terms and refund process.

Please also review our Refund & Cancellations Policy: https://bigreseller.co.uk/refund-policy

To request a refund or cancellation for a Paddle-processed purchase, please follow the instructions provided on your Paddle receipt/invoice, or contact us and we will help route your request to Paddle.

13. Backups & Data Loss

The Customer is responsible for maintaining backups. Any backups provided by Big Reseller are offered as a convenience only and carry no guarantee. Big Reseller shall not be liable for data loss under any circumstances.

14. Uptime & Availability

Any uptime figures are targets only and not guarantees. Downtime caused by maintenance, attacks, force majeure, or third-party failures does not constitute liability.

15. Limitation of Liability

Services are provided “as is”. Big Reseller shall not be liable for indirect, incidental, or consequential damages. Total liability, where legally permissible, is limited to the amount paid for the affected service within the previous 30 days.

16. Indemnification

The Customer agrees to indemnify and hold harmless Big Reseller against all claims, damages, penalties, and legal costs arising from service misuse, third-party claims, or legal violations.

17. Data Protection (UK GDPR)

Big Reseller processes personal data in accordance with UK GDPR and the Data Protection Act 2018. The Customer acts as Data Controller, Big Reseller as Data Processor, unless otherwise stated.

18. Governing Law & Jurisdiction

This Agreement is governed by the laws of England and Wales. All disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

19. Final Provisions

This Agreement constitutes the entire agreement between the parties. If any provision is held invalid, the remaining provisions shall remain in full force.

Last updated: January 2026

Copyright © 2026 BigReseller. All Rights Reserved.
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