Refund Policy | BigReseller

Refund & Cancellations Policy

This Refund & Cancellations Policy applies to services provided by Programmer LTD operating under the brand Big Reseller (“Company”, “we”, “us”, “our”) via https://bigreseller.co.uk.

By purchasing our services, you acknowledge that you have read and understood this policy. Nothing in this policy is intended to limit any mandatory rights you may have under applicable law.

1. Company Information

Company: Programmer LTD
Brand: Big Reseller
Website: https://bigreseller.co.uk
Support Email: hello@bigreseller.co.uk

2. Who Handles Payments, Cancellations & Refunds?

For certain purchases on Big Reseller, payments are processed by Paddle. In those cases, Paddle acts as the Merchant of Record and handles payment processing, invoicing, cancellations, and refunds in accordance with Paddle’s consumer terms and refund process.

If your receipt/invoice shows Paddle, then Paddle is the Merchant of Record for your purchase.

3. Consumer Cancellation & Refund Window (14 Days)

If you are a consumer, you may request a cancellation and refund within 14 days of purchase for Paddle-processed purchases, in accordance with Paddle’s consumer terms and refund process.

This 14-day window is the minimum refund window we support for consumer purchases processed by Paddle.

4. How to Request a Cancellation or Refund

For Paddle-processed purchases, the fastest way to request a cancellation or refund is to follow the instructions provided on your Paddle receipt/invoice (including any support/contact link on the receipt).

Alternatively, you may contact us at hello@bigreseller.co.uk with:

Your order reference / invoice number
The email address used at checkout
The domain/service name (if applicable)
A brief description of your request

We will assist and, where applicable, help route the request to Paddle for processing.

5. Service Delivery (Automated & Human Support)

Many services are delivered electronically and may be provisioned automatically. We also provide human support where applicable (for example, technical assistance, configuration guidance, troubleshooting, and requested setup help).

6. Subscriptions & Renewals

Some services are provided on a subscription basis and may renew automatically depending on the product and your selected billing cycle. You can manage renewals and subscription status from your client area where available, or by contacting support.

For Paddle-processed subscriptions, subscription management, cancellations, and refunds are handled through Paddle’s process as Merchant of Record.

7. Chargebacks

If you have an issue with your purchase, we recommend contacting us first so we can help resolve it quickly. For Paddle-processed purchases, Paddle may handle chargeback and dispute processes in line with their terms.

8. Policy Updates

We may update this policy from time to time. Changes become effective when published on our website.

Last updated: January 2026